FAQ

Common Questions

Caring for ceramics

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All Wolf Ceramics studio wares are made with durable stoneware clays. They are hand thrown and intended for every day use. Though they are dishwasher and microwave safe, hand washing and handling with care will extend the life of your ceramics.

Whats this line on my plate/bowl?

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We glaze most of our plates and bowls by dipping them once on each side. This leaves an overlapping dip line in the center of the piece. This is an aesthetic element and mark of our process that we love and embrace. We try to make sure that this represented in the images on our web shop to that it isn’t a surprise!

Custom orders

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Its always fun to take on custom orders! When Wolf Ceramics was teeny tiny and it was just Sarah alone in the studio, custom work was her bread and butter. Now that we are a team of 5, we need to keep things more simple. We are generally open to taking on orders for color variations for sets of 4 or more, or custom dinnerware.

Do you make ceramics for use in restaurants and cafes?

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YES! We love working with restaurants and directly with chefs to design wares that compliment your food and your space. Collaborations with restaurants have inspired so many new ideas and designs over the years. Please contact us at helo@wolfceramics.com to inquire about ceramics and pricing for your restaurant. Click here to see some of the restaurants we’ve worked with.


Made-to-order items and lead times

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We don’t hold ready-to-ship inventory of most of our dinnerware. If you make an order or a pre-order for a made-to-order item or set, there should be a lead time listed on the product page. We work in batches and it can take one batch of work several weeks to make it from the initial throwing stage all the way to glazed and ready-to-use. If we glaze your dish set but have a few pieces that come out with glaze issues, we need time to re-make those pieces before sending the set. We always plan for some amount of loss in our production process, and we try to reflect that honestly in our production lead times.
If you are wondering about the lead time of your order, please check the product page on our website or email us at hello@wolfceramics.com.

When is the next web shop restock?

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We generally restock our web shop on Friday mornings, every 2-3 weeks. Certain items have been selling out quite quickly lately. If you would like to be the first to know when we restock the web shop please join our mailing list and keep an eye on our instagram for announcements.

Shipping + Returns

Local pickup for your online order

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We offer free local pickup at our studio in NW Portland. When you are checking out, you’l have the option of selecting local pickup! Once your order is packed up and ready, we’ll send you an email with pickup instructions.

When will my items ship or be ready to pick up?

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We pack and ship our orders once a week. This schedule allows us to have focused time in the studio on other days! If your order is being shipped, please allow 5 business days for us to process it. If you made an order for pickup, we will send you a notification when it is ready, with pickup instructions. We will do our best to get pickup orders packed up for you early in the week. Please email us at hello@wolfceramics.com if you would like to come sooner and we’ll try to make that possible!


Returns and exchanges

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We want you to be happy with the ceramics that you receive! If your purchase wasn’t what you expected, you can request to return it within 30 days of receiving it. We do ask that your item be in the same condition that you received it, unused.

To request a return, you can contact us at hello@wolfceramics.com. If your return is accepted, you can ship your item to the below address and we will refund the value of your ceramics once we have received them.

Wolf Ceramics RETURN

2334 NW Northrup St

Portland, OR 97210

You can always contact us for any return question at hello@wolfceramics.com

Damages and issues

If you received the wrong item or quantity (on no!), please let us know as soon as possible so we can solve the issue. If any items appear damaged or defective, we appreciate you letting us know!

Please keep in mind that these items are all made by hand, one at a time. Each piece has some degree of imperfection and uniqueness that you won’t find in mass produced ceramics. We try our best to portray our ceramics accurately and honestly in our images and descriptions!

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will get in touch once we’ve received your return, and let you know if the refund was approved. We have a very small team and we spend most of our time in the studio (rather than at the computer). Please allow one week for your return to be processed once we receive your shipment.

Got the wrong items or wrong quantity?

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Oh no!! I you received your order only to find the wrong item or wrong quantity, please let us know as soon as possible by emailing us at hello@wolfceramics.com.

Out-of-stock items

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We try our best to keep most items in stock all of the time, but we’re a tiny studio with a small team of artisans that hand make every style in batches. We do often go through periods when certain items are sold out.

Cycling through a variety of items and styles keeps our jobs more interesting and also makes a fun variety of items available to our customers. It does mean that there are periods when certain items are sold out. We’ve made our peace with this. We hope you can too!

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