Have questions about our ceramics or process? Reach out at firstname.lastname@example.org. We're a small team that spends more time at the wheel than on a computer, so don't be worried if you don't hear from us for a few days. We promise we'll see your message soon!
Questions About Ceramics
Are your ceramics dishwasher and microwave safe?
All Wolf Ceramics studio wares are made with durable stoneware clays. They are handmade and intended for every day use. Though they are dishwasher and microwave safe, handling with care will extend the life of your ceramics.
My favorite item is out of stock! When will it return?
We generally restock our web shop on Friday mornings, every 3-6 weeks. Certain items have been selling out quite quickly lately. If you would like to be the first to know when we restock the web shop please join our mailing list for occasional updates.
What's this line on my plate or bowl?
We glaze most of our plates and bowls by dipping them once on each side. This leaves an overlapping dip line in the center of the piece. This is an aesthetic element and mark of our process that we love and embrace. We try to make sure that this represented in the images on our web shop to that it isn’t a surprise!
Do you make custom orders?
Its always fun to take on custom orders! When Wolf Ceramics was teeny tiny and it was just Sarah alone in the studio, custom work was her bread and butter. Now that we are a team of five, we need to keep things more simple by offering our Kansas City and Portland dinnerware options in three colors made to order. If you are interested in a large order with another one of our more elaborate glaze designs, please reach out to us at email@example.com and we'll let you know if we can make it happen.
What is the lead time on made-to-order dinnerware?
We don’t hold ready-to-ship inventory of many of our dinnerware options, as there are just too many shapes and colors for our small team to keep in stock all at once. If you make an order through our custom dinner set builder, there should be a lead time listed on the product page. We work in batches and it can take one batch of work several weeks to make it from the initial stage all the way to glazed and ready-to-use. If we glaze your dish set but have a few pieces that come out with glaze issues, we need time to re-make those pieces before sending the set. We always plan for some amount of loss in our production process, and we try to reflect that honestly in our production lead times.
Do you make ceramics for restaurants or cafes?
Yes! We love working with restaurants and directly with chefs to design wares that compliment your food and your space. Collaborations with restaurants have inspired so many new ideas and designs over the years. Please contact us at firstname.lastname@example.org to inquire about ceramics and pricing for your restaurant. Click here to see some of the restaurants we’ve worked with.
Shipping & Returns
Where do you ship?
We currently ship anywhere within the United States and Canada. We pack and ship online orders once a week. This schedule allows our small team to have focused time in the studio on other work days. If your order is being shipped, please allow 5 business days for us to process it. If you have questions about the estimated ship date of your order please email us email@example.com
Do you offer local pickup?
We offer free local pickup at our studio in downtown Hood River, OR. When you are checking out, you’l have the option of selecting local pickup. Once your order is packed up and ready, we’ll send you an email with pickup instructions.
Do you offer returns and exchanges?
We want you to be happy with the ceramics that you receive. If your purchase wasn’t what you expected, you can request to return it within 30 days of receiving it. We do ask that your item be in the same condition that you received it, unused.
To request a return, you can contact us at firstname.lastname@example.org. If your return is accepted, you can ship your item to the below address and we will refund the value of your ceramics once we have received them.
Wolf Ceramics RETURN
616 Industrial Street
Hood River, OR 97031
Oh no! My order arrived damaged or incorrect. What can I do?
If you received the wrong item or quantity (on no!), please let us know as soon as possible so we can solve the issue. If any items appear damaged or defective, we appreciate you letting us know, as we care deeply about quality.
Please keep in mind that these items are all made by hand, one at a time. Each piece has some degree of imperfection and uniqueness that you won’t find in mass produced ceramics. We try our best to portray our ceramics accurately and honestly in our images and descriptions.
Certain types of items cannot be returned, like custom products (such as special orders). Please get in touch if you have questions or concerns about your specific item.
We have a very small team and we spend most of our time in the studio (rather than at the computer). Please allow one week for your return to be processed once we receive your shipment.